We understand that people are worried about the legitimacy of online companies, especially with products like ours. We work hard to answer all of your questions via email and social media as fast as we can, we aren’t however, a contact centre, which is why no public telephone number is displayed. I would be overwhelmed with calls and it would hinder the work that needs to be done to keep the business moving forwards.
How to contact MasksUK
You can email me on [email protected] and I will respond as soon as I can. If you send me your number I am happy to call you so that you know I am real! My Yorkshire accent is a giveaway!!
Our physical location
We have a physical location in Huddersfield, West Yorkshire: Field Mills, Red Doles Lane, Huddersfield, HD2 1YF, Huddersfield Textiles/Jacob Brian Tailors. You can also find us at www.huddersfieldtextiles.com and www.jacobbrian.com.
Local contactless collections can be arranged.
Secure shopping at MasksUK
Our website is secure and displays a padlock, you can also pay via PayPal or Stripe. Our secure gateway accepts debit and credit cards and when your payment is processed it communicates directly with our payment providers using their highly encrypted software so your details are not seen nor stored by us.
I hope that helps to answer some of your questions.
Helen Bailey – Director, MasksUK